Host Responsibility
CoralMonarch is a casino hotel and entertainment resort in Queenstown. We want your time with us to be safe, enjoyable and something you look forward to. Our gaming floor is for adults aged 20 and over, and we take our host responsibility seriously.
Our Commitment
- Access to our gaming floor is limited to guests aged 20 years and over (R20).
- Our team is trained to promote responsible play and to offer support with care and discretion.
- We provide clear information about where to find help, on this page and throughout our venue.
- We support guests who choose to take a break or set their own limits.
Knowing the Signs
Gaming should be a fun part of a night out, never a way to make money or escape stress. It may be time to take a break if you find yourself:
- Spending more time or money than you planned;
- Chasing losses or borrowing money to keep playing;
- Feeling anxious, guilty or irritable about gaming;
- Letting gaming affect your work, relationships or wellbeing.
Taking a Break
If you would like to set limits or take time away from our gaming floor, our team can talk you through the options available and connect you with confidential support. You can speak to any staff member in confidence.
Free, Confidential Support — 24/7
Help is available for you or someone you care about, any time of the day or night:
- NZ Gambling Helpline — 0800 654 655 (free, 24/7)
- Problem Gambling Foundation — 0800 664 262
- Need to Talk? — free call or text 1737
- choicenotchance.org.nz
- safergambling.org.nz
Please play responsibly. If gambling stops being fun, it is time to take a break.