Privacy Policy
Last updated: July 2026
CoralMonarch Hospitality Ltd ("CoralMonarch", "we", "us") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and share personal information when you visit our website, contact us or stay with us. We handle personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.
Information We Collect
We only collect personal information that we need for a lawful purpose connected with our business as a hotel and resort. This may include:
- Your name, email address, phone number and postal address;
- Booking and enquiry details, such as preferred dates, room type and special requests;
- Payment details when you make a reservation (processed securely by our payment providers);
- Information you give us when you contact us or complete a form on this website.
Wherever possible we collect personal information directly from you. If we need to collect it from someone else, we will only do so where the Privacy Act allows.
How We Use Your Information
We use your personal information to respond to your enquiries, manage your booking and stay, provide the services you request, meet our legal obligations, and — where you have agreed — send you news and offers. We will not use your information for an unrelated purpose without your consent, unless the law permits or requires it.
Marketing and Your Choices
We will only send you marketing emails if you have asked us to. Every marketing email includes an easy way to unsubscribe, and you can ask us to stop at any time by contacting us at [email protected].
Sharing Your Information
We do not sell your personal information. We may share it with trusted service providers who help us run our business — for example, reservation, payment and email providers — and only so they can perform services for us. We may also disclose information where required by law.
Overseas Transfers
Some of our service providers, including analytics and advertising tools such as those offered by Google, may store or process information on servers located outside New Zealand, including in the United States. Where this happens, we take reasonable steps to ensure your information is handled with comparable protections to those required under the Privacy Act 2020.
Keeping Your Information Safe
We take reasonable steps to protect personal information from loss, misuse and unauthorised access. If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.
Access and Correction
You have the right to ask for a copy of the personal information we hold about you and to ask us to correct it if it is wrong. To make a request, contact us using the details below. We may need to verify your identity first.
Contact and Complaints
If you have a question or concern about your privacy, please contact us first:
CoralMonarch Hospitality Ltd
27 Beach Street, Queenstown 9300, New Zealand
Email: [email protected] · Phone: +64 3 442 0187
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.